FAQs - I haven't received my order, now what?

Although orders are shipped with a trackable delivery service things don’t always go according to plan. If your order hasn’t arrived within the estimated delivery time do contact us and we’ll be more than happy to assist you. Please note that in very rare cases factors out of our control such as bad weather, high postal traffic, import and customs delays and the performance of delivery companies can sometimes extend the delivery time to 14 - 28 working days. Please note we only consider orders missing 28 working days after dispatch.

To view our full shipping policy please click this link: Shipping policy