Return / Refund Policy - Late or missing refunds

All approved & partial refunds will be processed within 1 - 2 working days and a credit will automatically be applied to the original payment method used. Refunds should then appear on your statement within 5 - 7 working days.

If your refund is not showing on your statement within the 5 - 7 working day period please then contact your credit card company and / or bank for an update, as it may take some time before your refund is officially posted to your statement. If you have done all of the above and there is still no sign of your refund within 10 working days of the refund approval email we sent to you, please then contact us and we will be more than happy to assist you. use cookies to offer you a better browsing experience. Find out more information on how we use cookies by clicking the ‘privacy policy’ link below.